Introduction

Vital Medical Supplies Pty Ltd (“Vital Medical”) is dedicated to safeguarding the privacy of your personal information when you use our website. This Privacy Notice (“this notice”) details how we collect, use, and handle the personal data (“personal information”) you provide through your interactions with our site. In this notice, “we,” “us,” and “our” refer to Vital Medical, while “user,” “you,” and “your” refer to individuals using this website.

Our Details

The data controller for this website is Vital Medical Supplies Pty Ltd, a proprietary limited company registered in South Africa. Our registered address is 54 Augusta Road, Regents Park, The Hill, 2197

 

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We require all such parties to uphold the security of your personal information and handle it in accordance with applicable laws.

Agents or Service Providers

As detailed in section 5, we outsource certain functions and/or information processing to third parties. When we do so, we ensure that these third parties implement appropriate security measures to protect your personal information, adhering to our standards and legal requirements.

Business Transfers

In the event we decide to sell, transfer, or merge parts of our business or assets, or if we seek to acquire or merge with another business, the new owners may use your personal information in accordance with this privacy notice.

Legal Requirements

We may disclose your personal information if required by law, such as by court order or a government request, or if necessary to comply with legal obligations, protect our rights, or defend our property. Additionally, we may retain and process your personal information to meet accounting, tax, and record retention requirements.

We expect all third parties to respect the security of your personal information and comply with legal standards. Our third-party service providers are only permitted to use your personal information for the specific purposes we define and in line with our instructions.

How long we retain your data

We will retain your personal information only for as long as needed to fulfill the purposes for which it was collected or as allowed by law.

To determine the appropriate retention period, we evaluate factors such as the type and sensitivity of the personal data, the potential risk of harm from unauthorized access or disclosure, the purposes for which the data is processed, whether these purposes can be achieved through alternative means, and any relevant legal requirements.

What rights you have over your data

Subject to certain exceptions, you have rights under applicable data protection laws regarding our use of your personal information, including the right to:

  • Request access to your personal information that we hold, including details on the types of personal information processed, the purposes of the processing, and the categories of third parties with whom your information may be shared.
  • Request corrections to your personal information if it is inaccurate or incomplete.
  • Request restrictions on processing or object to certain uses of your personal information, such as direct marketing, processing based on legitimate interests, public interest tasks, profiling, or research and statistical purposes, based on your specific circumstances.
  • Request the deletion of your personal information or limit its use in certain situations, such as when it is no longer necessary for the purposes for which it was collected, unless exceptions apply.
  • Withdraw any consents you have given regarding our use of your personal information.

For more information about these rights, please visit the Information Regulator’s website at www.justice.gov.za/inforeg/. You have the right to file a complaint with the Information Regulator at any time. However, we encourage you to contact us first, as we would like the opportunity to address your concerns before you escalate the issue to the Regulator.

To verify your identity and confirm your right to access your personal information (or exercise any other rights), we may request specific information from you. This is a security measure to prevent unauthorized disclosure of your personal information. We might also reach out to request additional details to expedite our response to your request.

We aim to respond to all valid requests within one month. If your request is particularly complex or if you have made multiple requests, it may take longer. In such cases, we will inform you and keep you updated on the progress.

You will not be charged a fee to determine if we hold personal information about you. However, we may impose a reasonable fee under the Promotion of Access to Information Act, or if your request is deemed clearly unfounded, repetitive, or excessive. In such cases, we may also refuse to comply with your request.

 

How We Protect Your Personal Information

Your personal information will be treated as confidential and managed by Vital Medical and our service providers with appropriate security measures. These measures include protection against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage. Our security practices involve:

  • Identity and access management
  • Infrastructure and operations security
  • Vulnerability management
  • Business continuity planning
  • Disaster recovery planning
  • Security awareness

We have established procedures to address any suspected data security breaches and will notify you and relevant regulators if required by law.

While Vital Medical is committed to safeguarding the integrity, security, and confidentiality of your personal information, we cannot be held liable for any compromise, dissemination, or disclosure of information resulting from activities beyond our control, such as hacking, viruses, Trojan horses, or other malicious software designed to damage, interfere with, intercept, or expropriate data or personal information.