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Terms and Conditions of Sales

Conditions of Sales

  1. Definitions
    1. Company: Vital Medical Supplies (Pty) Ltd with registration number: 2018/035339/07.
    1. Customer: Any person or business purchasing from the Company.
    1. Products: All goods and services supplied by the Company.
    1. Order: A confirmed request by the Customer to purchase Products.
    1. Business Day: Any weekday excluding public holidays in South Africa.
    1. Conditions: These terms and conditions.
  • General
  • These terms apply to all sales and override any other terms unless agreed in writing.
    • Any changes must be agreed to in writing by the Company.
    • Written communication includes email.
  • Quotations & Orders
    • Quotations are valid for 30 days only.
    • A quotation is not a binding offer until accepted by the Company.
    • The Company may accept, reject, or cancel any order.
    • Prices are in South African Rand unless stated otherwise.
    • Prices exclude delivery and taxes unless specified.
  • Order Processing
    • Orders must be paid in full unless the Customer has an approved credit account or finance.
    • Orders will not be processed until payment requirements are met.
    • Uncollected orders may be cancelled, with a handling fee applied.
  • Pricing & Payment
    • Prices may change due to factors beyond the Company’s control (e.g., exchange rates, supplier costs).
    • Payment is due within 30 days for approved accounts.
    • Late payments may result in interest, suspension, or cancellation of orders.
    • Payment methods include card, EFT, cash, or approved credit accounts.
  • Deposits
    • A deposit (typically 70%) may be required for certain orders.
    • Orders will not proceed until the deposit is received.
  • Cancellation & Termination
    • The Company may cancel a contract with notice or immediately in certain cases (e.g., non-payment).
    • Customers may cancel orders only with written approval and may be charged cancellation fees.
  • Delivery
    • Every effort will be made to adhere to delivery dates, but the Delivery dates are estimates and not guaranteed.
    • The Company is not liable for delays beyond its control.
    • Delivery costs and risks may be the Customer’s responsibility.
  • Collection
    • Products must be inspected on collection.
    • Signing for goods confirms they are received in good condition.
    • Claims for shortages or damage must be made immediately.
  1. Returns & Refunds
    1. Returns must be requested in writing and approved by the Company.
    1. A 15% handling fee may apply to returns.
    1. No cash refunds — only credits or exchanges.
    1. Returns are only accepted for defective products reported within 7 days.
    1. No returns on consumables, custom items, or imports unless defective.
  1. Ownership & Risk
    1. Risk passes to the Customer on delivery or collection.
    1. Ownership remains with the Company until full payment is received.
  1. Warranty & Liability
    1. The Customer must ensure Products are suitable for their needs.
    1. Defects must be reported within 24 hours of delivery.
    1. The Company may repair, replace, or refund defective products.
    1. The Company is not responsible for misuse, wear and tear, or improper use.
  1. Limitation of Liability
    1. The Company is not liable for indirect or consequential losses.
    1. Liability is limited to the value of the Products supplied.
    1. Nothing excludes liability where it is unlawful to do so.
  1. Intellectual Property
    1. The Company retains all rights to its designs, products, and materials.
    1. Customers must ensure they do not infringe third-party rights.
  1. Force Majeure
    1. Neither party is liable for delays caused by events beyond their control.
  1. Changes to Orders
    1. Any changes must be agreed to in writing.
    1. Additional costs may apply.
  2. Assignment
    1. The Company may transfer its rights.
    1. The Customer may not do so without written consent.
  3. Entire Agreement
    1. This document is the full agreement between the parties.
  4. Waiver
    1. Not enforcing a right does not mean it is waived.
  5. Severability
    1. If part of these terms is invalid, the rest still applies.
  6. Notices
  • Notices must be in writing and may be sent by email or delivery
  • Governing Law
  • These terms are governed by the laws of South Africa.
    • Disputes will be handled by South African courts.